Privacy Policy

Ox2 Net Corp. Privacy Policy

Effective Date: 05/06/2025
Legal Entity: Ox2 Net Corp., Registered in Canada
Contact Email: info@raidbox.ca

1. Introduction

This Privacy Policy outlines how Ox2 Net Corp. (“Ox2”, “we”, “us”, or “our”) collects, processes, stores, shares, and protects personal data in connection with the provision of its web hosting, domain registration, and plugin development services. This Policy complies with applicable data protection laws in Canada, the United States, and Chile, and applies to all clients, site visitors, and users globally.

By using any of our services, you consent to the collection and use of your data in accordance with this Privacy Policy.

2. Scope and Coverage

This Policy applies to all services provided by Ox2 Net Corp., including:

• Shared Hosting, VPS Hosting, WordPress Hosting, WooCommerce Hosting
• Domain registration and domain transfer
• Plugin development for WordPress and Proxmox environments
• Use of our websites and portals

This Policy applies regardless of whether you are located in Canada, the United States, Chile, or any other jurisdiction.

3. Data We Collect

Ox2 Net Corp. may collect the following categories of personal data:

a. Identification and Contact Data
Full name, email address, physical address, phone number

b. Account and Billing Data
Usernames, hashed passwords, billing address, payment records

c. Technical Data
IP address, browser agent, device information, access logs

d. Domain & Hosting Data
WHOIS data, DNS records, resource usage, installed software

e. Communications
Customer service chats, emails, and transaction records

4. Purpose and Legal Basis of Processing

We process personal data under the following legal grounds:

• Consent: when you opt-in to newsletters, updates, or marketing
• Contractual Necessity: to deliver hosting, domain, or plugin services
• Legal Obligation: tax, anti-fraud, or regulatory compliance
• Legitimate Interest: improving system security and service performance

5. Legal Framework and Compliance

a. Canada
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws. Personal data is only collected for identified purposes and is protected with appropriate safeguards.

b. United States
We adhere to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. We do not sell personal data. U.S. residents may exercise their rights under CPRA by submitting verifiable requests.

c. Chile
We comply with Ley Nº 19.628 sobre Protección de la Vida Privada, and store or transfer personal data only with lawful grounds and user consent, ensuring data is used for stated purposes.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes it was collected for
• Comply with legal, regulatory, or tax requirements
• Protect Ox2 Net Corp.’s legitimate interests (e.g., dispute resolution)

Inactive accounts and backup logs are retained for no more than 12 months after termination, unless required by law.

7. Data Transfers and Hosting Locations

We operate servers in over 23 countries, with principal infrastructure in:

• Canada (primary jurisdiction)
• United States
• Chile

Cross-border transfers are subject to applicable safeguards, such as Standard Contractual Clauses (SCCs) and data minimization practices. By using our services, you consent to such transfers.

8. Data Security

Ox2 Net Corp. applies industry-standard security controls:

• Proxmox VE-based virtualization (with container isolation and encryption)
• Role-Based Access Controls (RBAC)
• Regular vulnerability scanning and patch management
• Encrypted connections (SSL/TLS, SSH, API tokens)
• Continuous monitoring and anomaly detection

Despite all precautions, no system is immune to compromise. Clients are responsible for managing their passwords, backup routines, and installed software.

9. Disclosure of Data

Ox2 Net Corp. may disclose personal data in the following circumstances:

• To registries (e.g., ICANN, CIRA, NIC Chile) as part of domain registration
• To vendors (e.g., payment processors, DDoS mitigation providers)
• To regulatory, tax, or law enforcement agencies upon lawful request
• To legal counsel or courts to enforce our Terms of Service

We do not sell, lease, or exchange personal data for commercial gain.

10. Your Rights

Subject to applicable law, you may:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent for non-essential processing
• File a complaint with a data protection authority

To exercise your rights, email us at: info@raidbox.ca

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has submitted data, we will delete it immediately.

12. Third-Party Links

Our websites may contain links to external websites and services not controlled by Ox2 Net Corp. We are not responsible for their privacy policies or content. We recommend reviewing their terms before submitting data.

13. Changes to this Policy

Ox2 Net Corp. reserves the right to modify this Privacy Policy at any time. Material changes will be notified via email or website notice. Continued use of the services after such changes constitutes acceptance of the updated policy.

14. Dispute Resolution

All disputes concerning this Privacy Policy shall be subject to the exclusive jurisdiction clauses listed in our Terms of Service, and resolved under the laws of the client’s applicable region (Canada, U.S., or Chile) unless overridden by international arbitration agreements.

15. Digital Storefront and License Key Communication

Ox2 Net Corp. distributes all digital products, including plugins, themes, and software extensions, exclusively through its official online store at https://raidbox.xyz. Any product acquired outside of this platform is considered unauthorized, unsupported, and may pose a security risk.

In relation to software sold through our store:

• Certain plugins and licensed products include a built-in license key management system.
• This license system only communicates with Ox2 Net Corp.’s secure servers to:
  • Validate the authenticity of the license
  • Verify active installation count (if applicable)
  • Enable eligibility for updates and support
• No sensitive personal data (e.g., passwords, payment info) is transmitted through this license call.
• These license validation requests are encrypted and routed through secure endpoints hosted exclusively by Ox2 Net Corp.
• We do not authorize third-party resellers, repositories, or hosting providers to manage, replicate, or bypass our licensing infrastructure.
• Unauthorized attempts to circumvent this system are prohibited and may result in license termination, service deactivation, or legal action.

16. Contact

For inquiries or complaints relating to this Privacy Policy:

Ox2 Net Corp.
Email: info@raidbox.ca
Jurisdiction: Canada